Welcome to VYOMAE!

VYOMAE (the “Platform/ website / Digital contain ”) is owned and operated by VYOMAE (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy (the “Policy”) explains how any information that we collect from you, or that you provide to us, is collected, used, stored, and protected when you access or use our services.

This Policy sets out the basis on which your personal and non-personal information will be processed by VYOMAE in connection with our e-commerce platform, including our website, mobile applications, products, content, and related services (collectively, the “Services”). Please read this Policy carefully to understand our practices regarding your information and how we will handle it. By accessing or using the Platform or any of our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

For the purposes of this Policy:

“You” and “Your” refer to the user, customer, or visitor of the Services.

“We”, “Us”, and “Our” refer to VYOMAE, the brand and operator of the Platform.

VYOMAE is dedicated to maintaining the confidentiality, integrity, and security of your personal information while delivering a safe, transparent, and trusted e-commerce experience for our customers worldwide.

SUMMARY – VYOMAE Privacy Policy (E-Commerce Platform)

What information do we collect about you?

VYOMAE collects and processes information about you when you use our website, place orders, interact with our services, or browse our content. This includes personal, technical, and behavioral information such as your contact details, order information, payment-related data, device information, IP address, and your activity on our Platform. This data helps us operate our e-commerce business smoothly and securely.

How will we use the information about you?

We use your information to:

Process and deliver your orders, Provide customer support, Improve, develop, and manage our website and services Ensure the safety and security of our Platform and users Personalize your shopping experience & Comply with legal and regulatory requirements. Your information allows us to operate VYOMAE as a reliable, customer-oriented, and efficient e-commerce brand.

Who do we share your information with?

We may share your information with: Trusted third-party service providers who assist us in payment processing, delivery, IT services, marketing, and website operations Business partners and internal teams where necessary to improve our services

Legal authorities, regulators, or law enforcement agencies where required by law Third parties when required under a legally binding court order (Indian laws/ regional referral). All such sharing is done responsibly and only when necessary to operate our business or meet legal obligations.

VYOMAE – International & Regional Legal Compliance

VYOMAE is committed to protecting personal data in accordance with globally recognized privacy and data protection principles, including transparency, accountability, data minimization, security, and user rights, as reflected in international data protection frameworks such as GDPR (EU), OECD Privacy Guidelines, and other globally accepted privacy standards.

At the same time, VYOMAE primarily operates under the laws of India. All data collection, processing, storage, and sharing activities are governed by applicable Indian laws, including: Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, Consumer Protection (E-commerce) Rules, 2020.

Where international standards apply or where users are located outside India, VYOMAE strives to provide equivalent or higher levels of protection to personal data, subject to applicable local regulations. In case of any conflict between international standards and regional (Indian) laws, the provisions of Indian law shall prevail for all operations conducted within India.

Global User Protection

For users located outside India, VYOMAE endeavors to process personal data in a manner consistent with internationally accepted data protection principles and local legal requirements of the user’s jurisdiction, wherever reasonably possible.

Governing Law & Jurisdiction This Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of India.

How long do we keep hold of your information?

We retain your information for as long as it is necessary to: Provide our Services to you

Fulfill contractual, legal, and business obligations Maintain records for accounting, compliance, and dispute resolution

Where your information is no longer required for service delivery, we retain it only for legitimate business purposes or as required by law. We may also retain your information if we believe it is or will be necessary for the establishment, exercise, or defense of legal claims.

VYOMAE may access, preserve, and share information if we believe it is necessary for the establishment, exercise, or defense of legal claims, to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect the rights, property, safety, and integrity of VYOMAE, our customers, and the public.

How Will VYOMAE Notify You of Any Changes to This Policy?

VYOMAE reserves the right to update or modify this Policy at any time to reflect changes in legal requirements, business practices, or service improvements. We will use commercially reasonable efforts to notify users of any material changes to this Policy by posting a notice on our official platform, website, or digital services. However, it is your responsibility to review this Policy periodically to stay informed about any updates. The “Last Updated” date at the top of this Policy will always indicate when the latest version became effective. Your continued access to or use of VYOMAE’s services after the effective date of the updated Policy constitutes your acceptance and consent to the revised Policy.

If you do not agree with the updated Policy, you must immediately stop accessing or using VYOMAE’s services.